Compliance

Q. How is compliance management applied to the Network?

A. All advisers, including those in Head Office as well as the Network, receive compliance support from the very start of their relationship with us. The Firm’s CRM system partner, One Mortgage System, plays a massive role in delivering the Firm’s compliance monitoring which involves all case file data being checked from within the system and feedback from the compliance team sent back to the adviser the same way.

The System reports high risk cases to the compliance team, and these can be monitored with ease, Furthermore, case audits are carried out equally in an unobtrusive fashion minimising the disturbance to the adviser and ensuring good outcomes.

Our compliance support is designed to protect our network members and of course the customers with a sensible and realistic approach meeting Consumer Duty requirements.

Q. How are compliance checks recorded and processed?

A. All the compliance checks are actioned within the CRM system actually on the specific case whether that be a simple document check or full compliance review. The review is easily read and easy for you to see the grade of the case, any case notes and potential actions to take. The system will automatically send you an e-mail to let you know when a case has been reviewed.

Q. How do you communicate with advisers on compliance matters and regulatory change?

A. The Firm uses email and its own inhouse newsletter to highlight issues, and significant changes including those of a regulatory nature to Advisers. We also operate a document library for all Advisers within the CRM system itself, which contains material for personal reference and practical documents to assist advisers meet the needs of the Firm’s Compliance Manual. A series of easy to use PowerPoint guides is available for all network members to access within the CRM system too.